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Program Outcomes - End User Support Specialist
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| Degree and Program Name: AAS - End User Support Specialist |
Upon successful completion of all degree requirements, graduates of this program should be able to:
Provide basic customer service skills in a position supporting computers in a business environment.
Use a help desk program in entering and tracking help desk calls.
Determine if a computer problem is either a software or hardware issue.
Understand and be aware of the major operating systems that are used in today's business environment.
Trouble-shoot and solve basic computer problems in the business environment.
Recommend computer software and hardware in today’s business environment.
Demonstrate proficiency in the Microsoft - Office Suite.
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