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Program Integrity (Complaints)

 

Student Complaints
For information regarding MCCC’s Student Complaint Procedures:
http://www.monroeccc.edu/consumer/Complaint%20Process.pdf

Accreditation Complaints

For information regarding accreditation:
http://www.monroeccc.edu/generalinformation/accreditation.htm

As required by the Department of Education as of October 29, 2010 regulations (34 C.F.R. 668.43), the following information is provided for complaints that are unresolved after addressing them at the College as described above. The Higher Learning Commission will take complaints related to general practices that may affect accreditation. To get more specific information, contact the HLC at 230 South LaSalle Street, Suite 7-500, Chicago, IL 60604-1411 or visit the Higher Learning Commission website:
https://www.hlcommission.org/HLC-Institutions/complaints.html

Consumer Protection Complaints

If the unresolved complaint is a consumer protection issue, contact the Attorney General at the Consumer Protection Division, P.O. Box 30213, Lansing, MI 48909-7713 or visit the State of Michigan’s Department of Licensing and Regulatory Affairs website:
http://www.michigan.gov/ag/0,4534,7-164-17331-42077--,00.html
http://www.michigan.gov/lara/0,4601,7-154-61343_35395---,00.html

The Michigan Department of Licensing and Regulatory Affairs' Corporations, Security & Commercial Licensing Bureau is the agency designated to review complaints against institutions of higher education providing distance education. Complaints concerning MCCC’s distance education activities regulated by Michigan's Higher Education Authorization and Distance Education Reciprocal Exchange Act (2015 PA 45) may be directed to the Department of Licensing and Regulatory Affairs, Corporations, Securities & Commercial Licensing Bureau, P.O. Box 30018, Lansing, MI 48909 through the process described at http://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf

Students who do not reside in Michigan may contact the authority in their home state, which may be found on the website of the State Higher Education Executive Officers Association.

If the unresolved complaint involves an active duty service member or veteran of the U.S. military, contact the DoD Post-Secondary Education Complaint System.
https://afvec.langley.af.mil/pecs/DoDPECS.aspx