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Troubleshooting Remote Access
Check two settings first:
1. COOKIES -- You must have cookies enabled to use remote access. This allows the databases to recognize you
as an MCCC student.
2. POP-UPS -- You must allow pop-ups from the page that has the list of databases. That way you can easily return
to the list, so that you can search other databases.
Mozilla & Netscape users: Edit--> Preferences--> Privacy & Security
Internet Explorer users: Tools--> Internet Options--> Privacy tab
If you continue to have problems after checking your cookies and pop-ups, please fill out the form below.
Are you enrolled this semester?
Describe the problems that are occurring:
Is this the first time you have experienced this problem?
From the main Library page, select Online Databases--Off-Campus.
Did you get the screen that asks for your logon name and password?
After entering your name and the five or six digits (after the zeros) on your card number, what message do you see?
Patron information not available
No access is authorized
Specifically, which database will NOT open for you?
Oxford Reference Online
Books In Print
All of the above
If you can, paste the URL of the page into this box :
What is the name of your internet service provider (i.e. Comcast or AOL)?
Other information related to the problem:
Please note: If you experience any difficulties using this form, email your questions directly to Ask a Librarian or call 734-384-4204.
This page last updated Aug 2013