Please remember that there are over 45 courses covered in the RCTC (Regional Computer Technology Center) and the BLL (Business Learning Lab--Whitman).  By job description, the technicians are to troubleshoot the program and assist if a mechanical problem occurs with the computer.  Technicians cannot teach nor tutor. 

STUDENT EXPECTATIONS

a.  The student is responsible to have read an assignment or attended class prior to using the lab.

b.  The technicians don't give answers but will assist students in using their resources to gain knowledge on their own.

c.  The technicians will ask questions to be able to understand where the student is in the program.  This is not always clear just from looking at the screen.  Students having difficulty may be referred to their instructor.

d.  Students should formulate a question prior to asking for assistance.  The question, "Do you know why it won't work?" is not adequate.  Sample:  "I am using Microsoft Word.  I have tried to underline this phrase, but when it printed I didn't have an underline.  What could be the problem?"
     
e.  Students should not expect answers with no work on their part.

LAB ETIQUETTE

a.  When arriving/leaving the lab, please sign in/out at the technician’s station.

b. The lab is also used for COMPASS testing and make-up testing.  We ask that you use manners and show respect for others at all times by keeping the noise level down.

c.  Please refrain from cell phone usage while working in the lab.  Cell phones should be turned off or to vibrate upon entering the lab.  Incoming calls should be taken in the student lounge or outside of the building.

d.  Restore room to the original order—leave the computer on, exit any open programs, and log off. Please pick up trash from your area, and push chairs under desks. 

e. DO NOT bring children into the lab and DO NOT leave them unattended in the hallways while you work.

f.   NO refreshments or food in the lab, but they are permitted in the Student Lounge.

g.  DO NOT copy or download any software.  Outside software is NOT permitted in the lab.

h.  Students may not remain in the lab after posted times unless accompanied by their instructor.