Information Technology Support

The Office of Information Systems provides a number of services for faculty and staff at Monroe County Community College, as well as a number of resources to help you resolve and/or report problems. 

SUPPORT SERVICES

The Office of Information Systems provides technical support for classrooms and conference room technology. We also maintain and replace equipment as needed throughout the Main Campus and Whitman Center.

Please report any problems you are having with classroom and or conference room technology via our SchoolDude work order system.

https://login.myschoolbuilding.com/msb

For immediate assistance, please call ext. 4234.

Using a strong password is important and the following guidelines should be considered when creating a strong password:

  • Must be at least 8 characters and must be changed every 180 days.
  • Cannot contain your username or any part of your username.
  • Must contain characters from 3 of the 4 following categories:
    • Uppercase letter
    • Lowercase letter
    • Number
    • Special characters, such as: ‘!@#$%^&*()-[]<.>?

Additional tips

  • Passwords are private and should not be shared.
  • Do not use dictionary words.
  • Do not use words spelled backwards, common misspellings or abbreviations.
  • Do not use sequences or repeated characters.
  • Do not use personal information.

Pick a password that will not be easily guessed. A password must contain at least 8 characters as noted above. The longer the password the better, as each added character makes the password more secure.

How to Change Your Windows Password at Your Desktop

  • Log into your on-campus system.
  • Once logged in, press “Ctrl + Alt + Delete,” and then click Change a Password.
  • Type your old password. Type your new password, and then type your new password again to confirm it. Then press “Enter.”

How to Change Your Outlook Email Web Access Password

  • Log into your Outlook Web Access account.
  • Click “Options” near upper right hand corner.
  • On the left hand pane, click Change Password.
  • Type your old password. Type your new password, and then type your new password again to confirm it. Then click “Save.”

NOTE: When you change your password in either your Windows or Outlook Web Access, it is changed for both. You will also need to change the password on all your devices used to connect to the monroeccc wireless network and work email to the new password. Failure to do so will result in too many login tries and lock you out of your account.

Example: You are at your work computer in your office and you press Ctrl + Alt + Del and change your system password, so now it is also changed for your Outlook email.  You must change your password for all devices that you use to connect to the monroeccc wireless and work email like your Android PhoneChromebookiPad and iPhoneMac Maverick and Mac Mt Lion.

MCCC has taken additional security measures to further protect faculty and staff email accounts by implementing a Barracuda Spam Firewall.  Barracuda will be used to scan all incoming Internet e-mail before it reaches the Outlook system.

What does this mean for you as an Outlook user?

  • The amount of unsolicited commercial e-mail (commonly referred to as spam) that you receive will be drastically reduced.
  • Your e-mails will be scanned for viruses before they get to your inbox.
  • You will have an option to receive a daily Quarantine Report alerting you when suspected spam and viruses have been intercepted.
  • You will be able to choose from the Quarantine Report, the blocked messages you would like to see or delete or you may elect to simply delete them all.
  • You will be able to maintain an “allowed sender list” of senders from whom you always wish to receive e-mail and a “blocked sender list” of senders from whom you never wish to receive e-mail.
  • You and all other MCCC Outlook users will be protected from information gathering and exploitation techniques frequently used by hackers.

Barracuda Quarantine Login

Monroe County Community College information technology users are required to read and accept the terms of service as described in the MCCC acceptable use policy.

Acceptable Use Policy

Logging In To The MCCC Wireless Network

If you are an employee, you must log in using your employee username and password to access the MCCC wireless network.

For assistance, please call the Information Systems Department at (734) 384-4234.

Please note: Windows 7 and 8 users or those using Mac OS 10.5 or higher will receive a certificate error the first time they connect. It is safe to proceed.

  • A laptop or device with either built-in wireless capabilities or a wireless Ethernet card.
  • An internet browser like Internet Explorer, Mozilla Firefox or Google Chrome.
  • Your device must support Wi-Fi Protected Access (WPA2)
  • If you have Windows XP installed on your computer, you must run Windows XP Service Pack 3 with the latest drivers for your wireless card which supports Wi-Fi Protected Access (WPA2). 

Printing: The wireless network does not connect to any printers on campus. You will need to save to a disk and take it to a lab with a printer.

Library database access: When you are signed on to the wireless network, you can access the library’s electronic databases as an on-campus user. You do not need to log in to the databases with your library card.

Contact Information

Information Systems Office

Contact

Building / Office IconC15/17/21
Phone Icon 734.384.4234

Hours

Monday - Thursday: 8 a.m.-9 p.m.*

Friday: 8 a.m.-Noon

Saturday: Closed (as-needed coverage provided from 8 a.m.-noon)

*Evening hours may vary when classes are not in session.