Information Technology Support

The Office of Information Technology provides a number of services for faculty and staff at Monroe County Community College, as well as a number of resources to help you resolve and/or report problems. 


The Office of Information Technology provides technical support for classrooms and conference room technology. We also maintain and replace equipment as needed throughout the Main Campus and Whitman Center.

Please report any problems you are having with classroom and or conference room technology via our SchoolDude work order system. choose the IT Request tab

For immediate assistance, please call ext. 4234.

Using a strong password is important and the following guidelines should be considered when creating a strong password:

  • Must be at least 12 characters and must be changed every 180 days.
  • Cannot contain your username or any part of your username.
  • Must contain characters from 3 of the 4 following categories:
    • Uppercase letter
    • Lowercase letter
    • Number
    • Special characters, such as: ‘!@#$%^&*()-[]<.>

Secure Password Generator

Additional tips

  • Passwords are private and should not be shared.
  • Do not use dictionary words.
  • Do not use words spelled backwards, common misspellings or abbreviations.
  • Do not use sequences or repeated characters.
  • Do not use personal information.

Pick a password that will not be easily guessed. A password must contain at least 8 characters as noted above. The longer the password the better, as each added character makes the password more secure.

How to Change Your Windows Password at Your Desktop

  • Log into your on-campus system.
  • Once logged in, press “Ctrl + Alt + Delete,” and then click Change a Password.
  • Type your old password. Type your new password, and then type your new password again to confirm it. Then press “Enter.”

How to RESET your Email Password

How to self-reset your email password


NOTE: When you change your password in either your Windows or Outlook Web Access, it is changed for both. You will also need to change the password on all your devices used to connect to the monroeccc wireless network and work email to the new password. Failure to do so will result in too many login tries and lock you out of your account.

Example: You are at your work computer in your office and you press Ctrl + Alt + Del and change your system password, so now it is also changed for your Outlook email.  You must change your password for all devices that you use to connect to the monroeccc wireless and work email like your Android PhoneChromebookiPad and iPhoneMac Maverick and Mac Mt Lion.

How to Encrypt your Email

How to encrypt your email

How to setup Multi-Factor Authentication for your Email

How to setup Multi-Factor Authentication for your Email

Disable MCCC Email on Lost or Stolen Devices

Disable MCCC Email on Lost or Stolen Devices


MCCC has taken additional security measures to further protect faculty and staff email accounts by implementing a Barracuda Spam Firewall.  Barracuda will be used to scan all incoming Internet e-mail before it reaches the Outlook system.

What does this mean for you as an Outlook user?

  • The amount of unsolicited commercial e-mail (commonly referred to as spam) that you receive will be drastically reduced.
  • Your e-mails will be scanned for viruses before they get to your inbox.
  • You will have an option to receive a daily Quarantine Report alerting you when suspected spam and viruses have been intercepted.
  • You will be able to choose from the Quarantine Report, the blocked messages you would like to see or delete or you may elect to simply delete them all.
  • You will be able to maintain an “allowed sender list” of senders from whom you always wish to receive e-mail and a “blocked sender list” of senders from whom you never wish to receive e-mail.
  • You and all other MCCC Outlook users will be protected from information gathering and exploitation techniques frequently used by hackers.

Barracuda Quarantine Guide

Barracuda Whitelist/Block Email Instructions

Barracuda Quarantine Login

Monroe County Community College information technology users are required to read and accept the terms of service as described in the MCCC acceptable use policy.

Acceptable Use Policy

Logging In To The MCCC Wireless Network

Logging In To The MCCC Wireless Network

Choose one of two options as noted below

  • Select: monroeccc-guest 
     Quick unsecure access
    • Check I accept terms of use. Wait….it takes up to a minute to open a page.
    • wifi checkbox

  • Select: monroeccc
    Secured access
  • Needs username: mcccguest (or your college user name)
  • Needs password: guestmccc (or your college email password)
    wifi username password image
  • Check I accept terms of use. Wait….it takes up to a minute to open a page.
    wifi checkbox

MCCC Wireless Network Log-in Information 

For assistance, please call the Information Systems Department at (734) 384-4234.

Please note: Windows 7 and 8 users or those using Mac OS 10.5 or higher will receive a certificate error the first time they connect. It is safe to proceed.

Some devices you can use to connect to the college wireless network : Android PhoneChromebookiPad and iPhoneMac Maverick and Mac Mt Lion.

  • A laptop or device with either built-in wireless capabilities or a wireless Ethernet card.
  • An internet browser like Microsoft Edge, Mozilla Firefox or Google Chrome.
  • Your device must support Wi-Fi Protected Access (WPA2)

Printing: The wireless network does not connect to any printers on campus. You will need to save to a disk and take it to a lab with a printer.

Library database access:  On-campus access is automatic from your computer. If you are logged in to the campus wifi, your access is automatic. Off-campus access is available to MCCC EMPLOYEES: From the MCCC library home page, click on the A-Z Database link. Click on the database you want to search (make sure your computer settings allow cookies and pop-ups). You will get a screen that asks for: MCCC Faculty/Staff: Log in using your unique MCCC network username and password.

Contact Information

Information Technology Office


Building / Office IconFounders Hall F-188
Phone Icon 734.384.4234


Monday - Thursday:
7:30 a.m. - 7 p.m.
Friday: 7:30 a.m. - 4:30 p.m.
*hours may vary when classes are not in session.