On March 5 and 6, Monroe County Community College is offering four, one-half day training sessions for new and seasoned supervisors. Interested participants can register for the workshops as a series ($289 for each day (two sessions per day), which includes lunch and refreshments) or for individual, single sessions ($189 each, which includes refreshments).
After the Promotion: The Best EVER Entry-level Supervisors' Workshop
Thursday, March 5, 8 to 11:30 am
This program is designed for new supervisors and managers, but will be helpful to all who lead teams in the workplace. It will assist those who are going from colleague to supervisor.
- Describe changes that inhibit or adversely impact working relationships when promoted from colleague to supervisor
- Recognize how personalities and basic communication styles will affect your supervision style
- Practice techniques for using your particular supervision style to build effective and motivating relationships with your employees, peer, and managers
- Examine various ways to approach inherent or inherited issues in your department related to: resources, employee satisfaction and motivation, skills, performance issues, etc.
- Recognize typical new supervisor mistakes and ways to avoid common management pitfalls
- Identify successful professional practices to begin building a great management reputation
Take it Up a Notch: Customer Service Techniques that Work
Thursday, March 5, 12:30 to 4 pm
This program is for any employee who deals with a customer, including internal or external. Learn how to be perceived a “professional” customer service agent and how to determine customers’ needs early during the interaction.
- Describe how to be perceived as a “professional” customer service agent.
- Describe how to determine customers’ needs early during the interaction.
- Review proper courtesy and etiquette when serving customers on the telephone, over email and in person.
- Define a “Service Opportunity.”
- Identify behaviors for becoming proactive when delivering customer service.
- List the “Five Ugly Things You Should Never Say to a Customer.”
- Manage a customer service interaction using the “Seven Steps for Superior Service.”
- Describe the importance of good customer service as it relates to the well-being of the organization.
What's in it for Them? Motivating Performance from the Bottom Up
Friday, March 6, 8 to 11:30 am
This program is for supervisors who need to improve the performance of their team. Being a coach “supervisor/ manager” involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and guidance to employees. Coaches establish goals and objectives that motivate their team.
- Determine ways to have your team members see the value of their work
- Recognize the benefits for encouraging all team members to establish career goals
- Apply a process for mapping team members’ goals and contributions to organizational objectives
- Delineate techniques for building transparency, communication, and goal achievement
- Identify employee performance areas most easily improved through goal redefinition and role development
- Develop a plan for creating a team culture of shared performance goals and continuous improvement
Eat That Frog - Twenty-One Ways to Stop Procrastination and Better Manage Time
Friday, March 6, 12:30 to 4 pm
You’re probably wondering what “eat that frog” means. It comes from an old saying: “If the first thing you do each morning is eat a live frog, you’ll have the satisfaction of knowing that it’s probably the worst thing you’ll do all day.” This workshop will show you how to zero in on your critical tasks and organize yourself to make the most of your day.
- Recognize the importance of setting goals.
- Demonstrate a process for planning to meet goals.
- Identify some tips for getting organized and for prioritizing tasks.
- Generate ideas for taking action and for focusing on necessary tasks.
- Identify personal constraints that interfere with good time management.
- Recognize new ways to get motivated for action!
- List new ways to “create” more time for yourself!
“We are very pleased to present this series at MCCC,” said Barry Kinsey, director of workforce development for the college. “The workshops will be facilitated by the experts from Beyond Interactive Training (www.beyondactivetraining.com). Their reputation for high quality, interesting and motivating training is second to none.”
To register for the series or individual sessions, please call (734) 384-4229 or email rdrouillard@monroeccc.edu
About Monroe County Community College
Founded in 1964, Monroe County Community College is a public, two-year institution supported by tax monies from Monroe County, educational funds from the State of Michigan and student tuition. The college’s mission is to enrich lives in our community by providing opportunity through student-focused, affordable, quality higher education and other learning experiences. The Main Campus is located at 1555 South Raisinville Road, Monroe, Mich., 48161, with easy access to Toledo and Detroit. The Whitman Center is located in Temperance, Mich., 48182, near the Ohio-Michigan Border. Detailed information about MCCC is available at www.monroeccc.edu.